Privacy Policy

Who We Are

EAY Electrical PTY LTD (ABN 88 694 186 831) operates the website eayelectrical.com.au. We provide licensed electrical services across Melbourne, Victoria, Australia. This privacy policy explains how we handle your personal information.

Information We Collect

We collect personal information only when you voluntarily provide it, including:

• Contact form submissions — your name, phone number, email address, and the description of your electrical service request.
• Quote requests — information you supply when requesting a free quote via our online form or by phone.

We do not collect sensitive information (financial data, health information, etc.) and we do not collect information from children under 13.

How We Use Your Information

Information you provide through our contact form is used solely to:

• Respond to your enquiry or quote request.
• Schedule and carry out the requested electrical work.
• Send follow-up communications directly related to your job.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Google Analytics (GA4)

This website uses Google Analytics 4 (GA4) to collect anonymous usage data such as pages visited, session duration, and general geographic location (city level). This data helps us understand how visitors use our site and improve our content.

GA4 uses cookies to collect this data. No personally identifiable information is sent to Google Analytics. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Cookies

Our website uses cookies only for Google Analytics purposes as described above. We do not use advertising cookies or track you across other websites.

Data Storage and Security

Contact form submissions are transmitted securely and stored temporarily to enable us to respond to your enquiry. We take reasonable steps to protect your information from unauthorised access, disclosure, or misuse.

Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics 4 — anonymous website usage analytics (Google LLC, USA). Governed by Google's Privacy Policy.

We do not share your personal information with any other third party without your explicit consent.

Your Rights

Under Australian privacy law, you have the right to access, correct, or request deletion of personal information we hold about you. To exercise these rights, contact us using the details below.

How to Request Data Deletion

To request deletion of any personal information EAY Electrical holds about you, please contact us:

• Email: eren@eayelectrical.com.au
• Phone: 0428 060 948

We will respond to all data deletion requests within 30 days and will confirm once the information has been removed.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy or our handling of your personal information, please contact:

EAY Electrical PTY LTD
Email: eren@eayelectrical.com.au
Phone: 0428 060 948
Location: Melbourne, VIC, Australia